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Refund Policy

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WALLET SYSTEM

OffRoad Army uses a Wallet system where you can add funds and withdraw funds.  Added funds can be used for advertising and other purchases on our site.

Funds added to the Wallet cannot be withdrawn.  Ensure you only add the funds you believe you need for purchases in the Market and for any advertising you intend to use.

Funds earned through sales in the Market and through other means may be withdrawn once the balance is over $50.00.

 

SUBSCRIPTIONS

Currently, we do not have a subscription service.  If you forgot to cancel a subscription that just renewed open a support ticket and we'll be able to prorate refund you any time remaining.

 

ADVERTISING

Our decisions about refunds are made on a case-by-case basis and depend on the facts and circumstances of the particular issue. We'll notify you if we decide to give a refund. All refunds are made at our sole discretion and without admission of liability. When understanding the types of refunds, remember that:

Ad performance: We are unable to guarantee in every instance that your ad will reach its intended target or achieve the outcome you select. We don't give refunds for poor ad performance or return on investment.

Ads services availability: Our Ads Status page provides advertisers with information about disruptions to our ads services and issues impacting Ads Manager. We don't automatically give refunds when ad services are unavailable or disrupted. We may consider issuing a refund on a case-by-case basis where we determine that ad delivery has been significantly impacted, at a substantial rate and over a significant period, by an unplanned interruption to our ad services caused by a system bug. A system bug is a technical issue on our platform.

The following information about system bug issues isn't intended to be comprehensive:

  • Disruptions to insights or reporting: We don't typically give refunds for issues with insights or reporting, such as inaccurate or missing data caused by system bugs.
  • Blocked spend and under delivery: We don't give refunds for the inability to create new ads, view results, optimize delivery or where there has been under-delivery of existing ads due to a system bug. We don't refund for blocked creation of ads.

  • Over delivery and overspend: We may consider issuing a refund where a system bug results in overspend due to the wrong bid being used or the budget set in Ads Manager being exceeded.

  • Interface outages and failed API calls: We won't consider refunds for the inability to create ads, view results or optimize delivery based on results. We won't refund where system bugs, affecting interfaces, display in an obvious way that advertisers can see and correct for.

  • Ad rendering issues: Ad rendering issues caused by system bugs may include problems with image display and video functionality. We don't refund where the ad delivers consistently as shown in the ad preview. We don't issue refunds when the problem is isolated to the ad preview and doesn't significantly impact ad delivery.